We want to sell products that won't be returned. We want to sell products that will make you happy and perform for a lifetime. Finding these products is much tougher than it should be. Even certain products within the lines of one company may fail to meet the high standards we expect. If you don't see a product in our store please accept that we have made the decision for a reason. We want to give you the best value and keep you happy in the long run. Music should bring a lifetime of enjoyment and so should the gear you buy from us. A word about pricing. Following from our desire to sell good products, you may find that we don't often carry the cheapest, most expensive product or even one in the middle. Some of these may have been well reviewed by magazines or very popular at other stores. The reason we don't carry it is because we don't consider the product to be a worthwhile investment. Remember, you may keep a stereo for 20 or 30 years. It is far better to have a product that performs pleasantly for the whole time which costs a reasonable amount more (or less) than one that will irritate you every time you use it. Over the life of the product you will quickly forget about the difference in cost if it is a good purchase. We travel the world to visit all the audio shows and talk to manufacturers to constantly find the few products that are exceptional. Trust that we have sought out these great values for you in advance and that every product we sell is one that we would choose to own ourselves. In a similar way, products at other stores may be heavily discounted. Why do we not follow a similar method? Simply, a good product is worth the price and we are confident that we can show you why through our superior service. Products are discounted for a reason -- because they weren't worth the original price to begin with. We carry brands such as Harbeth, Audio Research, Quad, Stax, Rega, Epos, Creek, Pro-Ject and boast the largest turntable and audiophile music selection in Ottawa. Our trade-in policy allows you to sell your old gear to get something new. Please contact us if you have a question or something to sell. RETURN POLICY Regular priced new equipment may be returned for credit within 30 days if unopened and in original condition. If opened, there will be a 25% restocking fee applied to credit. Discounted items, used equipment, special orders, CDs, LPs are final sale. Used equipment carries a 30-day warranty. No refunds.